Service Management

 

	Engineers Skill Set Human resource like engineers form a huge cost for a service business where the engineers skill set, traveling, hours spends on jobs is crucial for executive to measure and manage them well so as to ensure that all resources are fully utilized. The system maintain the Skill set that requires for each job i.e. installation, training etc. and the grading of the engineers matched to the job skill.
	Field Service and Schedule Management Field Service involves scheduling the appropriate engineer for the job based on the location of the engineers and skill set he/she possessed to reduce the cost of providing field service to the customers.
	Warranty Claims and Equipments History Information such as warranty registration, warranty claims & authentication, equipments history on jobs and parts used are easily available to facilitate prompt Customer Service.